Online learning in the workplace

For this blog, I was to answer a question by a peer in the course.  The question I chose was “What research exists to show that online literacy and numeracy learning is successful in upskilling employees in the workplace?”  Unfortunately I was unable to find any research which discussed the successes or failures of online literacy and numeracy learning in the workplace.  In fact, it was also a struggle to find research relating to online learning in the workplace in general.  A reason according to David, Salleh & Iahad (2012), is that there is far more research completed on online learning in the classroom but minimal on the workplace. 

Research suggests however, that there aren’t significant differences in educational outcomes between classroom learning and online learning.  A document summarizing the research in this area can be found online.  We can therefore assume that an online literacy and numeracy course would also be successful, provided of course that the students were digitally literate. Bridget has started a discussion on online learning and digital literacy which is one topic that definitely needs to be looked into further.

Kim, Bonk and Zheng (2005) conducted a survey with 293 training professionals actively involved in e-learning.  90% of respondents were supportive or optimistic about e-learning and about 80% were using e-learning to train employees.  These figures show the obvious demand for e-learning in the workplace.  Why is that?

In earlier posts I discussed online learning in general including best practice and individual learning styles which of course can also be used in training through online learning in the workplace.  However, there are added benefits for employers and employees if training is done online.  They are: Just-in time learning, cost effectiveness and employee control over learning (David, Salleh & Iahad, 2012).  Below is a summary of each.

Just-in time learning

·         Allows for flexibility – learning on an as need basis, learning specifically tailored for current situation

·         Ability to link learning with work – training utilizing equipment and technologies within the workplace

Cost effectiveness

·         Cost saving on equipment and technologies

·         Reduced travel expenses

·         Less time off work required

·         Value-added by using ICTs for work and learning

·         Focused content reduces learning time

Employee control over learning

·         Responsible for own training

·         Encourages information sharing, collaboration and interaction

·         Improves retention of knowledge for those whose learning styles favour an online learning environment

There are also negative aspects of online learning in the workplace such as employees with no or minimal computer knowledge.  Access could also be an issue especially for those organisations in rural areas with slower connections.  In addition, significant costs may also be required for technology needed to conduct online learning as well as ICT specialists.  However, online learning appears to also be on the rise within workplace training which suggests that from an employer’s perspective, the benefits outweigh the negatives.

David, O., Salleh, M., & Iahad, N. (2012). The impact of e-learning in workplace: Focus on organisations and healthcare environments. International Arab Journal of E-technology 2(4), 203-209.

Kim, K., Bonk, C., & Zheng, T. (2005, June). Surveying the future of workplace e-learning: The rise of blended, interactivity, & authentic learning. Retrieved from eLearn Magazine: http://elearnmag.acm.org/featured.cfm?aid=1073202